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My unit lost power/shut off and GFCI is tripping
If water gets into the power strip mounted on your Modtub, the GFCI outlet may trip as a safety precaution. This can temporarily shut off your pump and chiller. Don’t worry, this is a common and fixable issue. Follow the steps below to get everything
My chiller is not cooling
If you're chiller is not cooling, it is typically a flow issue, not a chiller issue. Please click the link below to ensure you have good water flow through the system. If you have good water flow coming out of the return jet, and the chiller is still
No water flowing through return jet
If water is not flowing through the return jet after initial setup, this could be for a number of reasons such as:. 6. Pump humming or running intermittently - please checkout this article
Pump Humming or Running Intermittently
Pump Humming or Running Intermittently. If your pump is running intermittently, cycling on and off, or making a humming sound, your pump is in either Dry Run Protection or Stuck Protection as seen in the graphic below from the pump manual:. The Dry R
My chiller fittings won't go all the way down
If you can't get your chiller fittings all the way down, don't worry! This is common. Just ensure they are correctly seated and tightened to the maximum extent possible, and you're all set!. TIP: Attach the HOSE 4 to the chiller FIRST. Once hose 4 is
Bulkhead seems off center on tub and hose 4 is leaking
If it seems like your bulkhead is too high on the tub, it's likely because the rubber stopper on the chiller fitting was pushed up too high. Watch the video below for an explanation and how to fix this issue.
Filter top cap cracked when removing the filter?
This can happen and, good news, does not affect filtration or safety. The cap/handle at the top of the cartridge is a non‑sealing, cosmetic/handling piece. The actual water seal is made by the O‑ring(s) and the filter’s core, which remain intact even