If water gets into the power strip mounted on your Modtub, the GFCI outlet may trip as a safety precaution. This can temporarily shut off your pump and chiller. Don’t worry, this is a common and fixable issue. Follow the steps below to get everything

<h1 data-start="310" data-end="366" id><iframe width="100%" src="https://www.youtube.com/embed/EgrlW-fek4w?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></h1><h1 data-start="310" data-end="366" id="isPasted">What to Do if Your Modtub Power Strip Trips the GFCI</h1>If water gets into the power strip mounted on your Modtub, the GFCI outlet may trip as a safety precaution. This can temporarily shut off your pump and chiller. Don&#x2019;t worry, this is a common and fixable issue. Follow the steps below to get everything working again.<hr data-start="634" data-end="637"><h2 data-start="639" data-end="682" id="step-by-step-how-to-resolve-the-issue">Step-by-Step: How to Resolve the Issue</h2><ol data-start="684" data-end="1445"><li data-start="684" data-end="842">Unplug the equipment<ul data-start="717" data-end="842"><li data-start="717" data-end="782">Safely unplug both the pump and chiller from the power strip.</li><li data-start="786" data-end="842">Then, unplug the power strip itself from the outlet.</li></ul></li><li data-start="844" data-end="971">Remove the power strip<ul data-start="879" data-end="971"><li data-start="879" data-end="971">Gently take the power strip out of its mounting bracket so you can handle it separately.</li></ul></li><li data-start="973" data-end="1261">Dry the power strip<ul data-start="1005" data-end="1261"><li data-start="1005" data-end="1037">Shake out any visible water.</li><li data-start="1041" data-end="1128">Use a cool blow dryer (not heat) to carefully dry inside and outside the strip.</li><li data-start="1132" data-end="1261">If you don&#x2019;t have a blow dryer, you can also leave the strip outside in a dry, shaded area until all moisture has evaporated.</li></ul></li><li data-start="1263" data-end="1445">Reinstall and test<ul data-start="1294" data-end="1445"><li data-start="1294" data-end="1404">Once the power strip is completely dry, re-mount it, plug it back in, and reconnect your pump and chiller.</li><li data-start="1408" data-end="1445">Reset your GFCI outlet if needed.</li></ul></li></ol>Important: Do not use the power strip until it is fully dry. Using it while damp may cause it to trip again or create a safety risk.<hr data-start="1590" data-end="1593"><h2 data-start="1595" data-end="1639" id="tips-to-help-prevent-this-in-the-future">Tips to Help Prevent This in the Future</h2><ul data-start="1641" data-end="2178"><li data-start="1641" data-end="1773">Keep water away from the strip &#x2013; When filling or cleaning your Modtub, avoid splashing water toward the mounted power strip.</li><li data-start="1774" data-end="1924">Add temporary protection &#x2013; You can cover the strip with a plastic container, waterproof housing, or even a simple weather shield while in use.</li><li data-start="1925" data-end="2033">Regularly inspect &#x2013; Check the strip after heavy use to make sure it&#x2019;s dry and secure in its bracket.</li><li data-start="2034" data-end="2178">Future solution &#x2013; We are working on an improved enclosure to better protect the mounted power strip. We&#x2019;ll share updates once available.</li></ul>

My unit lost power/shut off and GFCI is tripping

Pump Humming or Running Intermittently. If your pump is running intermittently, cycling on and off, or making a humming sound, your pump is in either Dry Run Protection or Stuck Protection as seen in the graphic below from the pump manual:. The Dry R

Pump Humming or Running Intermittently&#xA0;If your pump is running intermittently, cycling on and off, or making a humming sound, your pump is in either Dry Run Protection or Stuck Protection as seen in the graphic below from the pump manual: <img src="https://attachments.gorgias.help/kREQL2bPJJ0xMl8n/hc/1QNmd2YQwe29XA0W/2025073018-f0330f31-cb3b-4e82-a37f-793864dfccc7-img_1906.jpg" style="width: 698px;" class="fr-fic fr-dib"> The Dry Run Protection and Pump Protection are often related because if the pump is dry or has air in it, that often causes the impeller to get stuck.&#xA0;Dry Run Protection OnlyIf you only have dry run protection without a stuck impeller, it&apos;ll sound like this where the impeller is still spinning, just in cyclical bursts:<iframe width="100%" src="https://www.youtube.com/embed/O1NNBnnaNjQ??feature=share&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;</iframe>If this is happening to your pump, the impeller will still be spinning but shutting on and off cyclically. If this is the case for you, you need to bleed all the air out of the pump and Hose 1 and make sure there are no obstructions keeping water from getting to the head of the pump. &#xA0;If you have Modtub 1.0, please make sure the elbow coming off the bottom of the cooler is angled down so gravity is feeding water into the pump. When that is angled up, it is difficult for the pump to get the needed water pressure at the pump head.You can also take the pump off and submerge it in water to help it get going again. Once running properly, reinstall the pump on your Modtub.&#xA0;Stuck ImpellerOften the impeller is stuck as well, and if this is the case the pump will hum when it is trying to spin the impeller like seen in the video below:<iframe width="100%" src="https://www.youtube.com/embed/KNA91inMOK0??feature=share&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;</iframe> If this is the case, you need to undo the front plate of the pump and clean out any debris around the impeller as seen in the video below:<iframe width="100%" src="https://www.youtube.com/embed/r-NIuJMxT28??feature=share&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;</iframe>When it is spinning freely, it should look like this video below:<iframe width="100%" src="https://www.youtube.com/embed/YtYPdYTqwDI??feature=share&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable">&#xA0;</iframe>If it is stuck, be sure to remove all hair and visible debris. You can then manually force it to spin which will often free up to spin freely again. If still stuck, you can soak it in a descaling solution like CLR and then let it dry off. Once spinning freely, you can put the impeller back into the pump and the pump back onto the Modtub.&#xA0;Final NoteAlmost every time we&apos;ve seen this issue, we have been able to get the pump working again. It is most likely not broken, but something is causing it&apos;s Dry Run Protection or Stuck Protection to activate. If you have been through these steps and are still having issues, please reach out to customer support at <a href="mailto:support@modtub.co">support@modtub.co</a>.&#xA0;Thanks!

Pump Humming or Running Intermittently

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