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My unit lost power/shut off and GFCI is trippingUpdated a day ago

What to Do if Your Modtub Power Strip Trips the GFCI

If water gets into the power strip mounted on your Modtub, the GFCI outlet may trip as a safety precaution. This can temporarily shut off your pump and chiller. Don’t worry, this is a common and fixable issue. Follow the steps below to get everything working again.


Step-by-Step: How to Resolve the Issue

  1. Unplug the equipment

    • Safely unplug both the pump and chiller from the power strip.

    • Then, unplug the power strip itself from the outlet.

  2. Remove the power strip

    • Gently take the power strip out of its mounting bracket so you can handle it separately.

  3. Dry the power strip

    • Shake out any visible water.

    • Use a cool blow dryer (not heat) to carefully dry inside and outside the strip.

    • If you don’t have a blow dryer, you can also leave the strip outside in a dry, shaded area until all moisture has evaporated.

  4. Reinstall and test

    • Once the power strip is completely dry, re-mount it, plug it back in, and reconnect your pump and chiller.

    • Reset your GFCI outlet if needed.

Important: Do not use the power strip until it is fully dry. Using it while damp may cause it to trip again or create a safety risk.


Tips to Help Prevent This in the Future

  • Keep water away from the strip – When filling or cleaning your Modtub, avoid splashing water toward the mounted power strip.

  • Add temporary protection – You can cover the strip with a plastic container, waterproof housing, or even a simple weather shield while in use.

  • Regularly inspect – Check the strip after heavy use to make sure it’s dry and secure in its bracket.

  • Future solution – We are working on an improved enclosure to better protect the mounted power strip. We’ll share updates once available.

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