Leaking
If you're experiencing a leak, this guide will help you pinpoint the location, and troubleshoot the issue.
Troubleshooting Issues
Troubleshoot and resolve common issues.
Categories
Articles
No water flowing through return jet
If water is not flowing through the return jet after initial setup, this could be for a number of reasons such as:.
My chiller is not cooling
If you're chiller is not cooling, it is typically a flow issue, not a chiller issue. Please click the link below to ensure you have good water flow through the system. If you have good water flow coming out of the return jet, and the chiller is still
My unit lost power/shut off
If you're unit turns off or has lost power, it is likely that water has gotten inside of the pump power cord. Watch this video for more information:.
My chiller fittings won't go all the way down
If you can't get your chiller fittings all the way down, don't worry! This is common. Just ensure they are correctly seated and tightened to the maximum extent possible, and you're all set!. TIP: Attach the HOSE 4 to the chiller FIRST. Once hose 4 is
Bulkhead seems too high on tub and hose 4 is leaking
If it seems like your bulkhead is too high on the tub, it's likely because the rubber stopper on the chiller fitting was pushed up too high. Watch the video below for an explanation and how to fix this issue.