A "how to" guide on some of our most commonly asked post-purchase questions.
Drain your tub easily with the provided water hose drainage connector, found in the accessories box of your order. The videos below will show two ways of draining your tub, and explain a few alternative methods in addition. METHOD ONE: (Preferred). M
If you choose to keep your unit outdoors in freezing temperatures, you might be interested in using the chiller bypass hose to protect your chiller against freeze damage. The chiller bypass hose provides the flexibility to bring your chiller indoors
*TIP* - To prevent the feet of the tub from dislodging, be sure to LIFT the cooler when moving it instead of SLIDING. Below is a video showing how to re-attach the feet of the tub:
*Disclaimer* While the lid is technically removable, it was not designed for that purpose. If you choose to take off the lid, exercise caution in doing so. Any damage incurred during the removal process is not within our responsibility for repair or
If you ever need to stop water from flowing through the unit, or remove a component without draining the tub, you will need to know where the shutoff points are, and make sure they are closed. This video will show all three of the water shutoff point
In the event that you need to uninstall and replace your bulkhead, the videos below provide step-by-step guidance through the entire process. NOTE: This is NOT part of routine maintenance. You will only need to replace your bulkhead if instructed to
Follow these steps and the video below to remove the pump from your unit, and rotate the cap off. 1. Power down the unit. 2. Close both the valve on the filter and the drain plug. 3. Unscrew the hoses that are attached to the pump. 4. Rotate the cap
Check out this video showing how to properly seat and tighten your chiller fittings, for a leak-free experience. TIP: Attach the HOSE 4 to the chiller FIRST. Once hose 4 is connected to chiller, attach the other side of the hose to the TUB.